exclusive tasman encounter

Mountain activities are weather-dependent. We reserve the right to cancel the trip if the weather is not safe/suitable for the helicopter, or walking. Customers may transfer to another date if guide availability, the weather, and their itineraries allow.

Alpine Guides reserves the right to change the duration of the trip around changing weather conditions.

If a trip is shortened due to incoming weather, there is no refund due.

Travel insurance is recommended to cover last-minute cancellations and potential loss of payment/deposits due to injury or travel disruption. Most standard travel policies will cover you for this, up to specific limits.

If we cannot operate due to weather, a refund of 100% of the pre-paid deposit will be made.

If paid by credit card the refund will be credited to the same card you paid with. Charges will appear in the name of ‘Alpine Guides Aoraki’ on the credit cardholder's statement.

General Cancellations

Cancellations 6 or more days in advance of the trip start date will incur no charge, or a full refund.

Cancellations 5 days or less from the start date will incur a 25% cancellation fee.

No refund will be given for cancellations 24 hours or less before the trip start time, or for guests who do not show.

Cancellations should be made by phone (+64 3 435 1834), email, or in person.

It is important that you understand the hazards involved when participating in these activities. If you have any concerns or questions, please contact us.

Guided hiking, climbing, and snowshoeing, are classified as “adventure activities’” There is a degree of risk of personal injury. While all precautions are taken to minimise risk we cannot absolutely guarantee your safety.

We operate in natural mountain features that present certain physical hazards. These hazards include, but are not limited to:

• Uneven and icy terrain and slopes

• Natural, uncontrolled terrain features

• Potential exposure to cold

• Potential exposure to UV light

All guests receive a full briefing on hazards.

Our guides only provide interpretation and safety instruction in English. The inability to understand your guide’s instructions is a safety risk. If you cannot understand basic English, you must accompany a person who can translate for you. If you are hearing impaired, please inform our staff.

Most healthy people with 'average' and higher levels of fitness should enjoy these activities.

Health and fitness may limit your ability to take part in an activity. We request knowledge of pre-existing medical conditions, including medication, when completing your booking.

Lack of physical fitness or medical conditions may affect your ability to safely take part in, or complete a trip.

We reserve the right to shorten or cancel trips for guests whose fitness or ability is not appropriate. If you are unable to complete the activity, you will not be entitled to a refund.

All minors (under 18 years) must be accompanied by a parent/guardian 18 years or older.

Children need to be 12 years old.

You must be 18 years or older to make a booking. If you are under 18 years old, a parent or guardian travelling with you must complete your registration form prior to the trip.

Helicopter Loads are determined by weight and balance. If the weight of your party exceeds the allowed weight, an extra helicopter load may be required and will be an additional cost.

Pregnancy: so long as there are no health issues associated with exercise, if a pregnant woman can travel safely by airline (up to roughly 27 weeks), they can participate in the trip. Pregnant women in their 3rd trimester (28-40 weeks) should not participate.